1. Introduction

These General Terms and Conditions of Sale (GTCS) govern all transactions concluded via the tourismebenin.com website (hereinafter referred to as "the Site"). By accessing the Site and using our services, you accept these GSC without reservation.

2. Services

TourismeBenin.com offers booking services for travel, accommodation, guided tours and other tourist services in Benin. The specific details of each service are described on the corresponding page of the Site.

3. Booking and payment

3.1. Reservation process:

Reservations are made directly online via the Site. The customer must provide accurate and complete information to finalize the reservation.

3.2. Payment:

Payment for services is made online, using the secure payment methods available on the Site. Full payment is required to validate the reservation.

3.3 Reservation Confirmation

Once payment has been made, a booking confirmation will be sent to the customer by e-mail, detailing the services booked.

4. Cancellation and refund

4.1. Cancellation conditions:

Cancellations can be made by the customer by contacting our customer service department. Cancellation fees vary according to the nature of the service and the date of cancellation in relation to the date of service.

4.2 Refunds:

Refunds will be made in accordance with the cancellation policy for each service. Processing fees may apply.

4.3. Reservation modification:

Reservation changes are subject to availability and may incur additional charges.

5. Liability

5.1. Limitation of liability:

TourismeBenin.com cannot be held responsible for incidents occurring during trips or stays, particularly in cases of force majeure, weather conditions or decisions by local authorities.

5.2 Customer obligations:

It is the customer's responsibility to ensure that he/she has the necessary travel documents (passport, visas, vaccinations, etc.) and is in adequate physical condition to participate in the activities booked.

6. Awards

6.1. Price display:

Prices for services are displayed in CFA (XOF) or euros, depending on the customer's choice, and include all applicable taxes.

6.2. Price revision: TourismeBenin.com reserves the right to modify its prices at any time. However, the price applicable to the customer is that in force at the time of booking.

7. Confidentiality and Data Protection

7.1. Data Collection:

The personal data collected at the time of booking is used solely to manage orders and to communicate with the customer.

7.2. Data protection:

TourismeBenin.com is committed to protecting the confidentiality of information provided by customers and to complying with current data protection laws.

8. Claims

8.1. Claims process:

Any complaint concerning the services provided must be sent in writing to TourismeBenin.com within 30 days of the service being provided.

8.2. Dispute Resolution:

In the event of disagreement, the parties agree to seek an amicable solution. If no agreement is reached, the competent courts will be those of the jurisdiction of TourismeBenin.com's head office.

9. Applicable law

These GTC are governed by Beninese law. Any dispute relating to their interpretation or execution shall be submitted to the competent courts of Benin.

10. Acceptance of T&Cs

By making a reservation on the Site, the customer acknowledges that he/she has read these GTC and accepts them unreservedly.